Frequently Asked Questions

We're here to make your shopping experience as smooth as possible. If you can't find the answer you're looking for, feel free to contact our support team we're always happy to help.

Orders

Can I change or cancel my order?

Once an order has been placed, it cannot be changed or cancelled. Please review your order carefully before completing your purchase.

I entered the wrong shipping address. What should I do?

If you entered an incorrect shipping address, please contact us immediately. If your order has not yet been dispatched, we'll do our best to update your address. Once an order has shipped, we are unable to make any changes to the delivery address.

Will I receive an order confirmation?

Yes. As soon as your order is placed, you'll receive an email confirmation containing your order details.

Shipping

Where do you ship?

We currently ship across the United States, with plans to expand to additional countries in the future.

How long does shipping take?

Shipping times vary depending on product availability, order volume, and current demand. Most orders are delivered within 3 to 28 days.

While many orders arrive much sooner, some products may require additional processing time during new releases, high-demand periods, or limited production runs. We appreciate your patience as we prepare every order with care.

When will my order ship?

Orders are processed as quickly as possible. Processing times may vary depending on inventory availability and demand before your order is dispatched.

How can I track my order?

Once your order has shipped, you'll receive a tracking number via email. You can also use our Track Your Order page to check your shipment's progress.

My tracking hasn't updated. Is something wrong?

Tracking information may take 24–48 hours to update after your package has been shipped. If your tracking hasn't changed after several days, please contact us.

My package says delivered, but I haven't received it.

Please check around your property, with neighbors, or your building's mailroom. If you're still unable to locate your package, contact us and we'll help investigate with the shipping carrier.

Returns & Exchanges

Do you offer refunds?

No. We do not offer refunds on any purchases.

Can I exchange my item?

Yes. We offer exchanges for eligible items, subject to product availability. If the requested size or product is unavailable, eligible customers may receive store credit instead.

What if I need a different size?

If you require a different size, please contact our support team. We'll guide you through the exchange process and confirm availability.

Can I receive store credit instead?

Yes. If an exchange isn't possible or you prefer not to exchange, we may issue store credit that can be used toward a future purchase.

Who pays for shipping during an exchange?

Customers are responsible for both-way shipping costs associated with exchanges. This includes the cost of returning the original item and shipping the replacement item back to you.

What items are eligible for exchange?

Items must be:

• Unworn and unwashed

• In their original condition

• With original tags attached

• Free from stains, odors, or damage

What if I received the wrong item?

If we made a mistake, we'll make it right. Contact us with your order number and photos of the item received, and our team will resolve the issue as quickly as possible.

What if my item arrived damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos so we can assist you promptly.

Products

How do your products fit?

Each product page includes sizing information to help you choose the best fit. If you're between sizes, we generally recommend sizing up for a more relaxed fit.

Are your products true to size?

Yes. Most of our products are designed with a modern fit. Please refer to our Size Guide before placing your order.

Will sold-out items be restocked?

Some of our most popular products may return, while others are released as limited collections and may not be restocked. We recommend purchasing your favorite items before they're gone.

How should I wash my clothing?

For the best longevity:

• Wash inside out with cold water.

• Use a gentle cycle.

• Avoid bleach.

• Tumble dry on low or hang dry.

• Do not iron directly over printed or embellished areas.

Are your products high quality?

Absolutely. Every CNFDNCE® product is carefully selected and crafted using premium materials with a strong focus on comfort, durability, and long-lasting quality.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available during checkout.

Is my payment information secure?

Yes. Every transaction is encrypted and processed through Shopify's secure checkout, helping keep your personal and payment information protected.

Brand

What makes CNFDNCE® different?

CNFDNCE® is built around one simple belief: confidence changes everything. Our collections combine premium quality, distinctive design, and a purpose-driven mission to create clothing that looks great and stands for something meaningful.

What is the Changing America Movement?

Through our Changing America Movement, $2 from every order supports initiatives focused on women's empowerment, education, and poverty relief.

Who founded CNFDNCE®?

CNFDNCE® was founded by Kumayl Rajani and is proudly built by The Rajani Family, with a vision of creating premium fashion that inspires confidence while making a positive impact.

Why do you support women's empowerment?

We believe bold products should be built by bold people. That's why we work with a supply chain that empowers women while also supporting charitable initiatives that create opportunities for women and underserved communities.

Still Need Help?

Our support team is always here to assist you.

If you have any questions about your order, products, exchanges, or anything else, please reach out through our Contact Us page. We'll get back to you as quickly as possible.