Refund policy

Return & Exchange Policy

Last Updated: June 2026

At CNFDNCE®, we are committed to delivering premium-quality products and an exceptional shopping experience. Please read our Return & Exchange Policy carefully before placing your order.

By completing a purchase with CNFDNCE®, you acknowledge and agree to the terms outlined below.

No Refunds

All sales are final.

We do not offer refunds for any orders, including but not limited to:

  • Change of mind

  • Incorrect size selected

  • Incorrect color or product selected

  • Personal preference

  • Delayed deliveries that fall within our estimated shipping timeframe

We encourage all customers to review their order carefully before completing their purchase.

Exchanges

We understand that sizing issues can occasionally occur.

We offer exchanges for eligible items, subject to product availability.

If the requested replacement item is unavailable, we may issue store credit equal to the value of the returned product, which can be used toward a future purchase at CNFDNCE®.

Exchange Eligibility

To qualify for an exchange, your item must:

  • Be returned within 7 days of the delivery date.

  • Be unworn, unused, and unwashed.

  • Be in its original condition.

  • Include all original tags and packaging.

  • Be free from stains, odors, damage, or alterations.

Items that do not meet these requirements may not be accepted.

Exchange Shipping Costs

Customers are responsible for all shipping costs associated with an exchange.

This includes:

  • The cost of returning the original item to CNFDNCE®.

  • The cost of shipping the replacement item back to the customer.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging (if applicable)

Once reviewed, our team will work quickly to provide an appropriate resolution.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Worn or used products

  • Washed garments

  • Items without original tags

  • Products damaged after delivery

  • Gift cards (if applicable)

  • Clearance or final sale items (if applicable)

Store Credit

Where applicable, store credit may be issued instead of an exchange.

Store credit:

  • Cannot be redeemed for cash.

  • Is non-refundable.

  • May only be used toward future purchases at CNFDNCE®.

Order Cancellations

Once an order has been placed, it cannot be cancelled, modified, or changed.

Please ensure that your shipping address, product selection, color, and size are correct before completing your purchase.

Need Assistance?

If you have any questions regarding your order or would like to request an exchange, our support team is here to help.

Email: cnfdncefashion@gmail.com

Customer Support: +1 (323) 200-6812

Please include your order number and the email address used to place your order when contacting us.

Policy Updates

CNFDNCE® reserves the right to update or modify this Return & Exchange Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

Thank you for choosing CNFDNCE®.

We appreciate your trust in our brand and remain committed to delivering premium products backed by honest, transparent customer service.

Made to Get Noticed. Built to Give Back.