Return & Exchange Policy

Last Updated: June 2026

At CNFDNCE®, we take pride in the quality of every product we create. Please read our Return & Exchange Policy carefully before placing your order.

By placing an order with CNFDNCE®, you acknowledge and agree to the terms outlined below.

No Refund Policy

All sales are final.

We do not offer refunds for any purchases, including but not limited to:

Change of mind
Ordering the wrong size
Ordering the wrong color or product
Delayed deliveries within our stated shipping timeframe
Personal preference

Please review your order carefully before completing your purchase.

Exchange Policy

We understand that sometimes you may need a different size.

Eligible items may be exchanged subject to product availability.

If the requested replacement item is unavailable, we may issue store credit equal to the value of the returned item, which can be used toward a future purchase.

Exchange Eligibility

To qualify for an exchange, your item must:

Be requested within 7 days of delivery.
Be unworn, unwashed, and unused.
Be returned in its original condition.
Include all original tags and packaging.
Be free from stains, odors, pet hair, damage, or alterations.

Items that do not meet these requirements may be refused.

Exchange Shipping Costs

Customers are responsible for all shipping costs associated with an exchange.

This includes:

The cost of shipping the original item back to CNFDNCE®.
The cost of shipping the replacement item back to the customer.

Shipping charges are non-refundable.

Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos of the product
Photos of the packaging (if applicable)

If the issue is confirmed to be our error, we will work with you to provide an appropriate solution.

Non-Exchangeable Items

For hygiene, safety, and quality assurance reasons, the following items may not be eligible for exchange:

Items showing signs of wear or use
Washed garments
Items without original tags
Products damaged after delivery
Gift cards (if applicable)
Final sale or clearance items (if applicable)

Store Credit

Where applicable, store credit may be offered instead of an exchange.

Store credit:

Has no cash value.
Cannot be refunded.
Can only be redeemed on future purchases at CNFDNCE®.

Order Cancellations

Once an order has been placed, it cannot be cancelled, modified, or changed.

Please ensure all order details, including your shipping address, product selection, size, and color, are correct before completing your purchase.

Shipping Costs

Original shipping charges are non-refundable.

If an exchange is approved, customers remain responsible for all applicable shipping costs unless the exchange is the result of an error made by CNFDNCE®.

How to Request an Exchange

To request an exchange, please contact our support team with:

Your full name
Order number
Reason for the exchange
Photos of the item (if requested)

Email: cnfdncefashion@gmail.com

Customer Support: +1 (323) 200-6812

Our team will guide you through the exchange process.

Policy Updates

CNFDNCE® reserves the right to modify this Return & Exchange Policy at any time without prior notice. Any updates will be posted on this page and become effective immediately upon publication.